These Terms of Service ("Terms") are a binding agreement between A&T Business Services (Pty) Ltd ("A&T", "we", "us", or "our") and the person or organisation that creates or uses a LedgrFlow account ("you" or "Customer"). LedgrFlow is a product of A&T Business Services (Pty) Ltd.
If you use LedgrFlow for an organisation, you confirm that you are authorised to accept these Terms on its behalf. These Terms apply to the account holder and all users given access through that account.
Physical address: Olea View Houses, 15 Elm Avenue, Fourways, Sandton, Gauteng, 2191
Email: legal@ledgrflow.co.za
LedgrFlow is cloud-based accounting software for South African businesses and bookkeepers. It provides accounting, transaction processing, reporting, tax-related, payroll, asset-management, and administrative features made available within the Service.
Features and usage limits may differ by plan. We may improve, replace, or remove features as the Service develops. Where a change materially reduces paid functionality, we will give reasonable notice where practicable. We may make immediate changes where necessary for security, legal compliance, or service integrity.
You must provide accurate account information and keep it current. You are responsible for choosing who may access your organisations and companies in LedgrFlow, assigning suitable permissions, protecting login credentials, and promptly removing access that is no longer required.
You must notify us promptly at support@ledgrflow.co.za if you reasonably suspect unauthorised account access. We may require identity or authority checks before changing account ownership, access, or billing information.
You retain ownership of the financial data, documents, records, and other content entered or uploaded by you or your authorised users ("Customer Data"). You give us a limited right to host, process, transmit, back up, and display Customer Data only as reasonably necessary to provide, secure, support, and improve the Service, comply with law, and enforce these Terms.
You are responsible for the accuracy and lawfulness of Customer Data and for having the authority, notices, and permissions required to process personal information through LedgrFlow. Our handling of personal information is explained in the Privacy Policy.
You must use LedgrFlow lawfully and must not:
Plan features, limits, billing periods, and prices are shown on our website or during checkout. The total amount payable, including any applicable taxes, will be shown before you complete a purchase.
Paid plans renew automatically for the selected monthly or annual billing period until cancelled. You authorise us and our payment-service providers to collect recurring charges using the payment method linked to the subscription. You must keep billing information current.
You may cancel a paid subscription from the plan and billing settings. Cancellation takes effect at the end of the current paid billing period, and the company remains on its paid plan until that date. Unless required by law or expressly stated otherwise, fees already paid are not refundable merely because a subscription is cancelled partway through a billing period.
If payment fails or remains overdue, we may retry collection, restrict paid features, or move the affected company to the applicable free plan after reasonable notice. Customer Data will not be deleted merely because a paid subscription ends.
Where we offer a free plan or trial, its features and limits are those displayed in the Service or on our website. We may apply reasonable measures to prevent misuse. We will not convert a free service into a paid subscription or charge a payment method without presenting the applicable price and obtaining the authorisation required for the purchase.
You may export available reports and records using the export functions provided by your plan. You should export any Customer Data you need before requesting account closure.
You may request account closure by contacting support@ledgrflow.co.za. Cancelling a paid subscription does not by itself close the account or delete Customer Data. After an account is closed, access may end and Customer Data will be retained, deleted, or de-identified in accordance with our Privacy Policy, lawful customer instructions, backup cycles, and applicable legal obligations.
LedgrFlow relies on service providers and may allow connections to third-party services. Your use of a third-party service may also be governed by that provider's terms. We are not responsible for a third party's independent products, acts, or omissions, but we remain responsible for our own obligations under applicable law.
We aim to keep LedgrFlow available and reliable, but we do not promise uninterrupted or error-free operation. Access may be affected by maintenance, updates, internet or utility failures, security incidents, third-party service failures, or events outside our reasonable control.
Where practicable, we will give notice of planned maintenance that is likely to cause material disruption. Support is provided through the channels and service levels made available for your plan.
LedgrFlow is a record-keeping and reporting tool. It does not replace professional judgement and does not provide accounting, tax, legal, investment, or other regulated professional advice. You remain responsible for reviewing outputs, maintaining appropriate supporting records, meeting filing and payment deadlines, and deciding whether professional advice is required.
LedgrFlow, including its software, design, trademarks, documentation, and content other than Customer Data, belongs to A&T or its licensors and is protected by applicable intellectual-property law. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, and revocable right to use the Service for your internal business or professional activities during the term of your account.
If you provide feedback or suggestions, we may use them without restriction or payment, provided we do not identify you publicly without permission.
Each party must protect confidential information received from the other and may use it only for the relationship governed by these Terms. This obligation does not apply to information that is public through no breach, was lawfully known already, is independently developed, or is lawfully received without a confidentiality restriction. Disclosure required by law is permitted, subject to notice where legally allowed.
We will provide the Service with reasonable care and skill. Except for rights, warranties, and remedies that cannot lawfully be excluded, the Service is provided as available and we do not warrant that every feature will always be available, that the Service will meet every individual requirement, or that every error will be corrected immediately.
Nothing in these Terms limits any right or remedy you have under the Consumer Protection Act 68 of 2008 or other applicable law where that right or remedy cannot lawfully be limited or excluded.
Important: This section limits our potential liability. It applies only to the extent permitted by law.
Neither party will be liable to the other for indirect or consequential loss, loss of profit, loss of opportunity, or loss arising from circumstances outside its reasonable control, except where such liability cannot lawfully be excluded.
Our total aggregate liability arising from the Service or these Terms will not exceed the fees paid or payable for the affected Service during the 12 months immediately before the event giving rise to the claim. Where no fees were paid or payable for the affected Service, our total aggregate liability will be zero.
These limitations do not apply to liability arising from fraud, wilful misconduct, gross negligence, infringement of the other party's intellectual property, breach of confidentiality, or any liability that applicable law does not allow to be limited.
We may suspend or restrict access where reasonably necessary to address a security risk, prevent unlawful or harmful activity, protect the Service or other users, comply with law, respond to non-payment, or investigate a material breach of these Terms.
We may terminate an account for a material breach that is not remedied within a reasonable period after notice. We may act immediately where the breach cannot be remedied, involves fraud or unlawful activity, creates a material security risk, or where immediate action is required by law.
You may stop using the Service and request account closure at any time. Subscription cancellation and Customer Data are handled as described in sections 6 and 8.
We may update these Terms to reflect changes in the Service, our business, or applicable law. We will publish the current version and effective date on this page. We will give reasonable advance notice of changes that materially affect existing customers, except where an earlier change is required for legal, security, or urgent operational reasons.
If you do not agree to a material change, you may cancel the affected paid subscription before the change takes effect. Continued use after the effective date constitutes acceptance of the updated Terms.
These Terms are governed by the laws of the Republic of South Africa. Before starting formal proceedings, each party should give the other written notice of the dispute and a reasonable opportunity to resolve it.
South African courts have jurisdiction, subject to any right to approach a tribunal, regulator, ombud, or other forum that cannot lawfully be excluded.
Neither party is liable for delay or failure caused by events beyond its reasonable control, provided it takes reasonable steps to reduce the effect. You may not transfer your account or rights under these Terms without our written consent. We may transfer these Terms as part of a genuine merger, reorganisation, or sale of the business or Service, subject to applicable law.
If a provision is found unenforceable, the remaining provisions continue to apply. A failure to enforce a provision is not a waiver. These Terms, the Privacy Policy, and any plan or checkout terms presented to you form the agreement concerning the Service. If they conflict, specific plan or checkout terms apply to billing and plan details, while these Terms apply otherwise.
Questions or legal notices regarding these Terms may be sent to:
A&T Business Services (Pty) Ltd
Olea View Houses, 15 Elm Avenue, Fourways, Sandton, Gauteng, 2191
Email: legal@ledgrflow.co.za
See also our Privacy Policy.
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